Terms of Use



Viewings is an online platform that is designed using our vast experience in the property industry. It allows users to utilise our specially crafted tool kit in helping them sell or let their properties. We empower our clients to take control of their property. Under the philosophy "who knows your home better than you?", we encourage our clients to save their money and have a more proactive role in their property dealings.

This document will be changed or updated as our business progresses. Therefore, it is your responsibility to check for updates when they are published. The changes will occur after careful review and discussion internally. If you are not satisfied with these terms of use ("Terms of Use"), you should discontinue or terminate the use of our services. With continued use of our services, you agree to the terms of our platform. The following document applies to any person using our software, including buyers, sellers, landlords, tenants or third parties.

Viewings have discretion over the use of its software and how it deems necessary to deal with any transactions to protect its clients, business and operations. Although we allow our users a degree of freedom and flexibility, it is your responsibility to provide the correct information. Providing inaccurate, misleading or false information may result in an immediate termination of our service without any option for a refund. It may happen with or without notice. It's the user's responsibility to provide additional proof of identity when required. We may carry out checks or ask for further information or documentation to satisfy the ownership or identity of users.

By using our platform or other services connected to Viewings, you acknowledge you have agreed to waive the right to bring forward any claim against us, concerning terminating your service should it be either suspected, investigated or identified that there has been a direct violation of our terms of use. Viewings hold no responsibility to detail why they have taken such actions or why they have decided to terminate your transaction. All violations of these Terms of Use will be treated seriously and investigated by us.

The use of our software is at your own risk. You agree to take full responsibility for all the foreseeable and unforeseeable risks involved. Viewings and its stakeholders will not be responsible for any liability or damages claims.

Data keeping & sharing

The data you provide is stored on our software in our record-keeping section. Agreeing to use our service, you also consent for Viewings to forward your information to the third-party contractors (such as mortgage advisors, conveyancers, etc.) We may receive an introductory fee for these services from such third parties.

Viewings will not verify any content that is supplied to us by users in respect of any advertisement. It is the user's responsibility to provide correct and accurate information. We will not take any responsibility to verify any content and or statements. It goes for anything that is uploaded by a user or information provided to us directly. We may at any time remove content and terminate or even block clients who have provided deliberately false, exaggerated content or fail to disclose vital information about a transaction.

Obligatory statements

You should always seek legal advice before providing further information, notifying us, other users or relevant third parties of anything that may have an impact on your transactions. With the content you have provided, you expressively consent Viewings and its associated platforms to use this without royalties anywhere, including outside the UK, subject to all applicable laws protecting consumer information.

Content provided by users

Viewings give no warranty of any content, including text, photography and personal data, that's on our website. We, therefore, hold no liability if data or content is corrupted or misused. All liability for any information or content is the responsibility of each user.

Ownership rights

The use of our platform does not grant any user the right of ownership of any part of Viewings or its software. We hold all rights to protect the nature of our business or authorisation.

Inappropriate use

You explicitly agree not to abuse our platform, to upload any harmful, false, inappropriate, harassing, offensive material and agree to respect all users and their content. Any reported offences or inappropriate behaviour may lead to a user's account deletion, any relevant content removed, or the user's details forwarded to the authorities. To respect the professional nature and integrity of the business, all users must represent themselves accurately or may not imitate or pretend to be another individual.

Any person holding multiple accounts will be permanently banned from our platform. You may not impersonate any other individual, firm or organisation or any third-party contractor.

Regarding access to your account, we do not hold any liability to you. We may access, provide account activity, details or grant account access to relevant authorities upon request from them, should we feel that an account is suspicious.

Your account will be suspended, and new credentials created to block any user from accessing the account. It can be for illegal activities, misconduct, fraudulent or technical intrusive behaviour, as permitted by the law or company delegates.

You may not use our content to create spam or virus emails. We do not allow monitoring of our website for traffic or data that is unauthorised. If a user is caught taking these actions, we reserve the right to commence legal proceedings against such a user.

Removal of content

The nature of our platform relies on the input of its users. Therefore, it is your responsibility to provide correct information and be liable for it. We reserve the right to remove any content which we feel do not respect our Terms of Use or the integrity of our business. In such circumstances, we reserve the right to provide any reason or further information. We will review our content regularly while posts and comments are reviewed from time to time. We can at any time gain control of your account if we feel it is necessary for safety.

If you come across any false or misrepresenting information, you can contact us directly. We will then investigate and take the necessary steps to suspend or remove the accounts or listings. It also goes for the inappropriate content found. You can also report it to us immediately for us to take the necessary actions.

Sharing necessary contact details

By uploading content to our platform, you consent to pass your contact details on to any relevant user or third party. Therefore, your details may be forwarded to any necessary third party to help assist the transaction process.

We are not responsible for websites we link to

Our website contains links to other websites and resources provided by third parties. These links are provided for your information only. Such linked websites or information you may obtain from them should not be considered as approved by us. We have no control over the contents of those websites or resources.

Rules about linking to our website

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not create a link to our website on any other website that is not owned by you.

Our website should not be seen on any other website, nor may you create a link to any part of our website other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in these Terms of Use.

If you wish to link or make use of the content on our website, other than permitted to do so, you need to contact us directly.

User-generated content is not approved by us

This website may include information and materials uploaded by other users, including posts, advertisements, bulletin boards and chat rooms or platform interface communications. This information and these materials have not been verified or approved by us. The views expressed by other users on our platform do not represent our views or values.

Uploading content to our website

Whenever you upload content to our website or contact other users, you must comply with the content standards set out in our acceptable Terms of Use.

You warrant that any such contribution shall always comply with the standards set out in these Terms of Use. You will be liable to us and indemnify for any loss or damage suffered in respect of breach of these Terms of Use.

Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all your ownership rights in your content but grant us and other users of our website a limited license to use, store and copy that content to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party. Who claims that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out in these Terms of Use.

You are solely responsible for securing and backing up your content.

Rights using the material you upload

When you upload or post content to our website, you grant us the following rights:



How to complain about content uploaded by other users

If you wish to complain about content uploaded by other users, please contact us through email. Clearly state the nature of any complaint in sufficient detail and provide any accompanying evidence which you think is material in respect of such complaint.

Account deletion

If you do not agree with our Terms of Use, you should delete or request to terminate your account. You should also submit in writing your request to terminate your account through email. Only on written confirmation will your account be deleted and removed from our platform. Due to the number of emails, you should seek a response specifically referencing the matter and not an automated response.

Advert deletion

All adverts must include accurate information. If any significant details have been left out or false information has been provided, we may decide to cancel your advert. You will have 7 days from the date of any such cancellation to find a resolution or delete your advert permanently without a refund.

If our guidelines are not followed, and we feel that your advert may harm our business, we may ask you to change your advert or have your advert removed. You are required to make your advert reasonable and of a similar standard with others. Short or brief adverts may be removed if not corrected within 7 days of being notified and after removal, no refund shall be given.

Our responsibility for loss or damage suffered by you should keep limitations universal for all users. For example, if you are an individual but have portfolios of properties, then you are a sophisticated user or a business user.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. It includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to our website or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use our website, or use of or reliance on any content displayed on our website.

In particular, we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

Please note that we only provide our site for domestic and private use. We have no liability for any loss of profit, business loss, business interruption, or loss of business opportunity.

Compliance & risk assessment

We carry out anti-money laundering, politically exposed and title checks on all our clients. Every vendor, buyer, landlord and tenant will be checked appropriately and the data will be stored in an online-based risk assessment platform. We use a third-party company to carry out these checks on our behalf and will share the data needed.

We may require additional information to meet the standards required. Should for any reason a check returns a poor or negative score, we are entitled to refuse, reject your transaction. We may also suspend your account and report you to the national crime agency if we suspect suspicious behaviour or known personnel. You will not be entitled to a refund should such an incident occur.

We are actively monitoring and auditing all of our customers. Verifying your identity is an essential part of business operation. Should you fail to comply, your account may be suspended and terminated. We may inform the relevant authorities. We DO NOT have to disclose any reason, why we have refused, rejected or suspended your transaction or account.

© Viewings Ltd. All rights reserved
Company Registration Number: 12193237

View CMP Certificate OR Visit CMP website

View The Property Ombudsman Certificate

To register a complaint, please click here