Frequently Asked Questions

We are here to answer all your questions

Common Questions

Why are prices so much cheaper than other estate agents?

Viewings is Birmingham's very own online and hybrid estate agency. Serving the region from just one head office which deals with everything. It helps us avoid heavy costs. So, we offer no commission, low fixed fees, and top-notch assistance.

How is Viewings cheaper than other online estate agents?

Viewings has changed what it means to be an estate agent. No more hefty fees or commissions, just a fixed fee for what is needed. Now build your own package and only pay for the things you need.

What’s the difference between Viewings and other estate agents?

We operate 24/7.
No hidden fees, commission, or tie-ins.
We function via the online market.
Our in-house services help provide you the full deal.

Is online property sales effective enough?

Over 97% of buyers find homes via Zoopla, Boomin and the other top portals we use for listing.

Any guarantee to sell after the fee is taken upfront?

Customer feedback is what helps the business grow. We have grown effectively via the reviews on our quality service and reasonable prices, which we would like to continue.

What areas do you cover?

Almost all the postcodes across Birmingham. Just enquire today to find out if we are in your area.

Can I market my property with other agencies?

That is up to you. We have no problem with dual marketing and offer multi-agency agreement also.

How long does it take to sell a property?

The average time from when a property goes up for sale to when an offer is accepted is around 10 weeks, but it might vary. Some houses might sell within days, while some can take months and months. Our experts will talk you through where your home should sit in the market for a quick sale if that’s a priority for you.

How can you sell your property quickly?

One option is our most popular modern auction method, combining the best of both Private Treaty and Traditional Auction. Offering the speed, transparency, and security of a Traditional Auction but with an extended completion timeline of within 56 days. This extended timescale makes auction more accessible to a wider range of buyers including mortgage and first-time buyers, helping to generate a greater level of interest for a property. Moreover, if you’re trying to sell your home in a hurry, then the right price point and proper marketing are the best way to get there.

How do I find out the market value of my property?

There is our online instant valuation that will use some basic information about your property to give you an approximate valuation. But if you want a more accurate idea of the market value of your property, it’s always good to have an on-site valuation. We offer free valuations with a property expert, with no obligation to sell with us.

How do I sign up?

Simply register with us or request a call back. Call: 0121 828 1777, Email: info@viewings.properties


Package Questions

Difference between sales packages

Silver Package from £0: Self-upload your property, selectable add-ons, after care service, choose your viewing availability, tailor your marketing, and get real time feedback.
Gold Package from £80: All the silver package benefits PLUS tailored brochure for your property, larger savings on add-ons, response review, accompanied viewings and free portal listings.
Platinum Agent Package from £550: All the gold package benefits PLUS professional photography, floorplans, customised for sale boards, more accompanied viewings, and a dedicated agent.
Auction your Property for Free: Get £350 cash back on completion, no agency fees to pay, set reserve price, greater levels of interest, online bidding system and 56-day completion offered.

Difference between lettings packages

Silver Package from £50 per month: Rent collection service, tailored advertising campaign, tenant checks, tenancy agreement, and deposit protection service offered.
Gold Package from £80 per month: All the silver package benefits PLUS Full management service, protection and additional service add-ons available, and a dedicated agent.

Do all the prices include VAT?

No! We don't charge VAT, no hidden fees or commission at all.

Where will my property be listed?

Zoopla, Primelocation, Boomin and several other smaller portals.

Can I view the listing before it goes live?

Once the advert is ready, we will send you a preview, for you to approve before it goes online.

Can we get more add-ons (sale board, EPC, professional pictures etc) after the property is live?

Yes! You can get the add-ons at any stage.

Are there any additional costs for making changes to the advert?

No cost at all! After the upfront payment, we will make changes to the advert for free, throughout the process.

How long will it take for my property to go live?

We aim to get the advert ready by 24 hours of receiving details and other media.

Do I need an EPC or other certificates?

Yes, for a property to be sold an Energy Performance Certificate is mandatory. EPCs last for 10 years and we can do them within a few days, for just £50!
Whereas, for a property to be let, it also requires a Gas Safety Certificate which lasts for 1 year and an Electrical Installation Condition Report which can last for up to 5 years. Get these also done from us for just £50 for GSC and £135 for EICR.


Service Questions

Who is point of contact for enquiries?

If your selected package includes a dedicated agent, they will be at hand to deal with all your sale/let once you have an offer. Moreover, the support team will be always here to help throughout the journey of your sale/let without any extra charges.

How long does the listing remain live?

It depends on the sales package you've chosen, 4 weeks, 8 weeks or until sold. For lettings, it remains live till the property has been rented out.

How do viewings work?

If you are hosting the viewings yourself, you shall receive alerts regarding viewings via the portal, for you to reject, accept, or propose new timings.
Research shows buyers/tenants prefer vendors/landlords hosting viewings, as they provide a more comprehensive outlook on the property.

Can you do the viewings?

Yes! If accompanied viewings are not included in the package you've chosen, then we can host viewings for you at an additional cost.

How long do property viewings last?

It depends on the applicant and the size of the property. Some people fly through a property quickly, others might spend an hour if they’re getting closer to making an offer. On average it can take between 15 to 60 minutes.

How many times should you look at a property before buying/renting?

That’s up to you. Some people do as many as 16 viewings of the property and the local area. But most people fall around the 3-6 range.
Of course, since 2020, viewings can look a little different. You may want to do online virtual viewings to narrow down your search and do fewer in-person viewings. It’s your decision to make.

How do we get feedback?

Feedback is sent automatically after every viewing, and it will show up on your portal (MyArea). Our support team can also help further if required.

Do you have a vetting system?

Yes, we do! At the point of a buyer/tenant offering on a property, we would ensure that they are vetted for biometric identification and necessary financial criteria, including proof of funds, mortgage agreements etc.

What happens when an offer comes?

Your dedicated agent will notify you straight away and negotiate the offers on your behalf if included, or you can check the offers and counter offers through your portal (MyArea).

Can you provide a solicitor?

Yes, we have in-house services, allowing your process to happen all under one roof. Get a free quote on our online conveyancing page today!

Can you provide a mortgage advisor?

Yes, get a free quote on our mortgage assistance page today!

Can you provide property insurance?

Yes, get a free quote on our property insurance page today!

Can you provide a property accountant?

Yes, get a free quote on our property accountants page today!

Can you help with repairs and maintenance?

Yes, get a free quote on our repairs and maintenance page today!

How can I find out more information about a property?

Contact us for more information. Feel free to call 0121 828 1777 or email support@viewings.properties

How do I get advice to help my property sell/let?

Simply contact us regarding any questions, requests or concerns and we shall get back to you as soon as possible.
Call: 0121 828 1777 Email: support@viewings.properties

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Company Registration Number: 12193237